Scirra Ltd, Electroline House
15 Lion Road
Registration number: 07626452
Registered in England and Wales
VAT Number (UK): 138656875
Plus one us!
Pre sales questions
- Can I pay via bank transfer?
Paying by bank transfer
We accept bank transfer payments in £ GBP, $ USD and € EUR. To pay by bank transfer, please email firstname.lastname@example.org with your full name and billing address to make an invoice out to. Please note, only Construct 2 licenses can be purchased via bank transfer.
- Does the license last forever? Are updates free?
How Construct 2 licenses work
Yes! The license is a one off purchase. It lasts forever, and we do not charge any recurring fees. All future updates to the Construct 2 editor are free for life. For more information please read about how Construct 2 licenses work.
Yes! For real!
- Do you offer educational discounts?
For state recognised institutions
If you are a public state recognised educational insitution please visit the education pages on our website where we offer our best value option.
At this time we do not offer student discounts.
- Which license should I buy?
- Any other questions before you buy Construct 2?
What license do I need to buy?
Use our handy tool to help you work out which license you need.
Still want to ask a question?
Please drop us an email to email@example.com with your question. We're happy to answer any questions you might have before you make a purchase.
Construct 2 customers
Do you need help using Construct 2?
Have you found a bug in Construct 2?
What to do when you find a bug
Please read how to report bugs then post it to the bugs forum if it is a new bug.
If the bug has already been posted please update with more relevant detail if necessary, a new post is not required.
- I've paid for Construct 2 but haven't received it
When you make a purchase
When you make a purchase from our store, you will be emailed a redeem code. You need to follow the instructions on the redeem code page and enter your code. Once the code is entered, you will be able to download your purchase.
Didn't receive the redeem code by email?
Don't worry! Simply send an email to firstname.lastname@example.org with your payment details and we will be happy to lookup your redeem codes and email then to you personally.
If you paid by e-cheque, it can take up to 10 working days to clear the payment. Once the payment is cleared, you should automatically be sent your redeem code. IF you have not been sent your code and the payment has cleared, please email email@example.com.
Any other problems with your purchase
Please email firstname.lastname@example.org where we will be more than happy to help you with any problems you experience.
- I've lost my license!
I've lost my license and need it!
Don't worry, you can download your license again easilly! Simply login to your account and visit your store purchases page. You should then see your license file which you can download again.
I can't see my license on the "My Purchases" page!
Customers who purchased their licenses before the new store (Around July 2012) will not see their license on the "My Purchases" page. To get a new copy of your license sent to you, please email email@example.com with your payment transaction ID. We will then be happy to send you your new license.
- Where can I download my assets? (Sprites, music, sounds etc)
To download assets
Each purchase of a Construct 2 license comes with assets which can be downloaded to help you make games! To download your assets, login to your account and visit your store purchases page. By your license, there is a button "Get Assets". Click this button to download them!
I can't see the asset download button!
If the 'Get Assets' button isn't showing on your store purchases page, please send an email to firstname.lastname@example.org with either your license file attached, or your payment transaction details. We will then happily send you a direct download link!
- All other questions
Any more questions?
Please email email@example.com and we'll do our best to help you out!
- Do you want to get in touch with us?
Getting in touch
We're always excited to have the opportunity to chat to members of the press, please contact firstname.lastname@example.org with your questions/requests.