1 Filament Walk
Registration number: 07626452
Registered in England and Wales
VAT Number (UK): 138656875
Plus one us!
Pre sales questions
Construct 2 customers
Do you need help using Construct 2?
Have you found a bug in Construct 2?
What to do when you find a bug
Please read how to report bugs then post it to the bugs forum if it is a new bug.
If the bug has already been posted please update with more relevant detail if necessary, a new post is not required.
- I've paid for Construct 2 but haven't received it
When you make a purchase
When you make a purchase from our store, you will be emailed a redeem code. You need to follow the instructions on the redeem code page and enter your code. Once the code is entered, you will be able to download your purchase.
Didn't receive the redeem code by email?
Don't worry! Simply send an email to [email protected] with your payment details and we will be happy to lookup your redeem codes and email then to you personally.
If you paid by e-cheque, it can take up to 10 working days to clear the payment. Once the payment is cleared, you should automatically be sent your redeem code. IF you have not been sent your code and the payment has cleared, please email [email protected].
Any other problems with your purchase
Please email [email protected] along with your transaction ID and username (if you have them) where we will be more than happy to help you with any problems you experience.
- I've lost my license!
I've lost my license and need it!
Don't worry, you can download your license again easilly! Simply login to your account and visit your store purchases page. You should then see your license file which you can download again.
I can't see my license on the "My Purchases" page!
Customers who purchased their licenses before the new store (Around July 2012) will not see their license on the "My Purchases" page. To get a new copy of your license sent to you, please email sup[email protected] with your payment transaction ID. We will then be happy to send you your new license.
- Where can I download my assets? (Sprites, music, sounds etc)
To download assets
Each purchase of a Construct 2 license comes with assets which can be downloaded to help you make games! To download your assets, login to your account and visit your store purchases page. By your license, there is a link to download the asset bundle. Click this button to download them!
I can't see the asset download button!
If the link to download assets isn't showing on your store purchases page, open Construct 2 and click the blue 'i' symbol top right inside Construct 2 (the about dialog). In the popup window, there is a link to download the assets as well.
- All other questions
Questions about Payments
Please send details of your payment (transaction ID) and a description of the problem to [email protected].
Problems with Issued Licenses
Please send a copy of your license and a description of the problem to [email protected].
Any other Questions
Drop us an email to [email protected] and we'll do our best to help you out.