Can't activate my account.

Discussion and feedback on Construct 2

Post » Tue Oct 09, 2012 8:02 pm

When I receive the email for activating my account, it says 'Click here to activate', but then there's no link. Nor is any of the text clickable. I've sent a message to support but not sure how long it will take to get a reply. I've just bought a license and would like to sort this out ASAP so that I can start using the new features.

Any ideas on how I can activate?
B
25
S
5
G
3
Posts: 446
Reputation: 5,633

Post » Tue Oct 09, 2012 9:22 pm

Does it need to be confirmed to as 'safe' before it becomes active?

I know when I use Hotmail, it will show the text of the email but not make anything active until I consider it safe.

See if anything is limiting the email to be fully loaded.
If you are using a browser to view your email, try a different browser.

B
16
S
6
G
5
Posts: 90
Reputation: 4,324

Post » Tue Oct 09, 2012 9:49 pm

Thanks. Kinda odd, I've never had problems with links in emails before, but I used a different browser and the links are fine now :)
B
25
S
5
G
3
Posts: 446
Reputation: 5,633

Post » Tue Oct 09, 2012 9:54 pm

Call me a dumbass, but now that I've got my redeem code, I typed it in, all seemed fine. It asks me to download a file which contains my license. Now what do I do with it? I can't see anywhere in the free edition to enter the license.
B
25
S
5
G
3
Posts: 446
Reputation: 5,633

Post » Tue Oct 09, 2012 10:10 pm

Glad to help on the link.

Check out this page and scroll down to 'Using Your License'.

I think that should help.

I haven't purchased it yet so I haven't walked through it, but this is where I would go.
B
16
S
6
G
5
Posts: 90
Reputation: 4,324

Post » Tue Oct 09, 2012 10:12 pm

Ok never mind, much digging around later and I worked it out. That really could have been simpler instead of buried inside the 'About' button, which itself is buried in an invisible menu......
B
25
S
5
G
3
Posts: 446
Reputation: 5,633

Post » Tue Oct 09, 2012 10:12 pm

Thanks :)
B
25
S
5
G
3
Posts: 446
Reputation: 5,633

Post » Tue Oct 09, 2012 10:35 pm

No problem! Make sure you post your creation!
B
16
S
6
G
5
Posts: 90
Reputation: 4,324


Return to Construct 2 General

Who is online

Users browsing this forum: 99Instances2Go, MatheusCastellar and 6 guests