Construct 2 fails to load my license file

Discussion and feedback on Construct 2

Post » Mon Sep 12, 2011 5:16 pm

I tried sending an e-mail to licensehelp@scirra.com, but their mailbox is apparently full, so I will post here instead.

I just purchased Construct 2, but it won't load my license file. Instead, it displays the following message:
[QUOTE]A license file for Construct 2 was found, but there was an error
loading it. Construct 2 has reverted to Free edition.

This can occur if the file is damaged, corrupted or otherwise modified
in any way. If you have a backup of your license file, try restoring
it. Otherwise, please contact licensehelp@scirra.com and we'll try to
sort you out as quickly as we can.[/QUOTE]
I'm using the latest release of Construct 2 and I didn't make any changes in my license file. Any help?Przemek327672011-09-12 17:17:37
B
160
S
75
G
28
Posts: 55
Reputation: 22,568

Post » Mon Sep 12, 2011 5:23 pm

please contact licensehelp@scirra.com

I suggest reading the actually error message.
B
18
S
4
G
1
Posts: 413
Reputation: 2,512

Post » Mon Sep 12, 2011 5:23 pm

The license file has to be at the root of the Construct2 folder. Check to make sure it's there.

The other thing you might want to try is download it again. I can't remember if it was sent zipped or not. But it has to be unzipped so that you end up with c2license.txt.
B
18
S
8
G
7
Posts: 120
Reputation: 5,630

Post » Mon Sep 12, 2011 5:52 pm

Each time I attempt to send an e-mail I receive this:
[QUOTE]Could not deliver message to the following recipient(s):

Failed Recipient: ash@scirra.com
Reason: The mailbox is full
[...][/QUOTE]
The license file comes unzipped. Construct 2 can find it, but it can't load it for some reason.
B
160
S
75
G
28
Posts: 55
Reputation: 22,568

Post » Mon Sep 12, 2011 5:56 pm

Yikes sorry! Will look into this for you and get back to you soon.
Image Image
Scirra Founder
B
125
S
37
G
25
Posts: 3,945
Reputation: 44,922

Post » Mon Sep 12, 2011 6:07 pm

Sorry for the trouble, my mailbox filled up! I've cleared it out now, if you resend your mail it should receive correctly.
Scirra Founder
B
359
S
214
G
72
Posts: 22,952
Reputation: 178,600

Post » Mon Sep 12, 2011 6:10 pm

[QUOTE=Ashley] Sorry for the trouble, my mailbox filled up! I've cleared it out now, if you resend your mail it should receive correctly.[/QUOTE]
Okay, I think the e-mail went through this time. Thank you.Przemek327672011-09-12 18:15:01
B
160
S
75
G
28
Posts: 55
Reputation: 22,568

Post » Mon Sep 12, 2011 6:15 pm

Just sent a response. Hopefully this is cleared up now!
Scirra Founder
B
359
S
214
G
72
Posts: 22,952
Reputation: 178,600

Post » Mon Sep 12, 2011 6:37 pm

[QUOTE=Ashley] Just sent a response. Hopefully this is cleared up now![/QUOTE]
Yes, the fixed license file you sent works correctly. Thank you very much. And congratulations for gaining another satisfied customer.
B
160
S
75
G
28
Posts: 55
Reputation: 22,568

Post » Sat Dec 21, 2013 8:09 am

same happen with me
error on start up
can u send me lisence file plz

my email is
[removed]Ashley2013-12-21 22:46:09
B
2
Posts: 1
Reputation: 152

Next

Return to Construct 2 General

Who is online

Users browsing this forum: 99Instances2Go, Artpunk, Eisenhans and 14 guests