construct 2 steam worst purchase of my life

Discussion and feedback on Construct 2

Post » Fri Dec 27, 2013 12:19 pm

In these days or purchased of steam a version of constructor 2 personal edition discounted to 66
Buy It was the worst of my life, the program often crash suddenly
constructor 2 personal edition Is not released with a normal executable package,but a version constraint to steam,you can start the program only through steam,also the worst and construct 2 often crash,the program unexpectedly quits after using it for many miunute
Or contacted several times asstistenza steam customers, but never received help or answer

I also contacted the manufacturer of the original construct 2 but not from them or never received help or answer,although constructor 2 was purchased on steam and always one of their products, manufacturers should assist their customers promptly

immediately placed on steam a negative vote on the program constructor 2 and I was not the only
or also requested an immediate refund via paypal

and was the worst experience of my life or bought so many other software and programs and have always received the best care from manufacturers
but assistance from constructor 2 and the worst I've ever seen in my lifeFrancesco2013-12-27 12:35:37
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Post » Fri Dec 27, 2013 12:34 pm

@Francesco As a customer we are all humans, give them some working days to sort things out. I believe it's due to holiday season that they can't reply as light-speed as possible. Cheers.
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Post » Fri Dec 27, 2013 12:53 pm

I hope it's really as you say, can assure you that there are many days that sent many emails
but thats not only the problem , but the version constructor 2 steam and bought a really crappy version, unstable, inability to download version from the official website because steam does not release a common executable package with activation serial number, and the serial number is not 'even viewable in the interface of the programFrancesco2013-12-27 12:57:19
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Post » Fri Dec 27, 2013 12:56 pm

I can't comment on steam customer care ,personally I will never sign up or purchase anything via steam...

I would say Scirra has been one of the most honourable and helpful companies I have ever had the pleasure of dealing with, I guess the Christmas period will be the reason you have not had any help from them...
As long as I can move left, right and fire, I'm Happy...
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Post » Fri Dec 27, 2013 12:59 pm

or scirra contacted several times asking for help and assistance but till today not yet received any response from them
If receiving help and assistance from Scirra be the first to comment positively on itFrancesco2013-12-27 13:03:50
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Post » Fri Dec 27, 2013 1:02 pm

If Construct crashes, make sure that you have updated your graphic card drivers.

As DuckfaceNinja said, Scirra is a two men team (not a mutlinational with billions of employees) who's probably taking some well deserved time out during those end of year holidays. Give them a few days and they'll come back right at you.

Also you're complaining over the fact that the version you bought requires Steam to run, than in this case you shouldn't have bought the Steam version but bought it directly from Scirra's website.
For this it's nothing but your own fault as there are lots of threads on this very forum (an example in this very first page) that states the pros and cons of buying on steam.

I'm sorry you're having a bad experience but please give it a bit of time to get solved. It's Christmas/holidays for everybody.


Just out of curiosity, when did you buy your version, when did you send Scirra an email and what are your computer's specs and OS ?Kyatric2013-12-27 13:12:23
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Post » Fri Dec 27, 2013 1:10 pm

I thank you of your advice
my graphics card and updated thanks
I had not read the comments rigurdavano constructor 2 on steam
and I happened to see this offer on steam and or wanted to purchase the program, I did not know that the version of steam was not a normal version, I had no idea that programs aquistati of steam were different versions
if I had known I would never have bought it on steam
never used steam in my life and I will not use it more
listen your advice and expect an answer and help from scirra
Francesco2013-12-27 13:17:27
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Post » Fri Dec 27, 2013 1:12 pm

Give it a few more days, Scirra guys should come back to you.Kyatric2013-12-27 13:21:05
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Post » Fri Dec 27, 2013 1:18 pm

Thanks
I hope scirra that at least they help me
ps.
as the first and the last customer of steam for those who have been attracted by offering low-cost constructor 2 ,I recommend not bought for not any reason, the of version constructor 2 of stean, unless you want to throw away your money
And I think that steam does not deserve to have constructor 2 in their lists of programs because they ruin the reputationFrancesco2013-12-27 13:25:12
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Post » Fri Dec 27, 2013 1:31 pm

Francesco I recommend downloading the free edition of the latest stable release from this site, and working with that until you hear from Scirra.

Anything you develop would carry straight over to the full version if you did end up buying the "proper" version.

Have fun.
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