Help appreciated for the following error message.

If you have found a bug, or have a suggestion/comment then leave it here

Post » Sun Jan 03, 2016 9:18 am

I have uploaded my game to the Arcade but keep getting the following error message. Don't really know how to fix it. Any help appreciated :) Thank you.
URL: https://www.scirra.com/arcade/shooting- ... g-box-4526

A generic error occurred in GDI+.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.ExternalException: A generic error occurred in GDI+.

Source Error:

The source code that generated this unhandled exception can only be shown when compiled in debug mode. To enable this, please follow one of the below steps, then request the URL:

1. Add a "Debug=true" directive at the top of the file that generated the error. Example:

<%@ Page Language="C#" Debug="true" %>

or:

2) Add the following section to the configuration file of your application:

<configuration>
<system.web>
<compilation debug="true"/>
</system.web>
</configuration>

Note that this second technique will cause all files within a given application to be compiled in debug mode. The first technique will cause only that particular file to be compiled in debug mode.

Important: Running applications in debug mode does incur a memory/performance overhead. You should make sure that an application has debugging disabled before deploying into production scenario.

Stack Trace:


[ExternalException (0x80004005): A generic error occurred in GDI+.]
System.Drawing.Image.Save(Stream stream, ImageCodecInfo encoder, EncoderParameters encoderParams) +474090
System.Drawing.Image.Save(Stream stream, ImageFormat format) +36
V4.Arcade.Functions.GetGameImage(Game game, Int32 width) +1007
ASP.arcade_viewgame_aspx.__Render__control2(HtmlTextWriter __w, Control parameterContainer) +258
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +268
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
System.Web.UI.Control.Render(HtmlTextWriter writer) +10
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
ASP.arcade_arcade_master.__Render__control2(HtmlTextWriter __w, Control parameterContainer) +342
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +268
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
System.Web.UI.Control.Render(HtmlTextWriter writer) +10
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
ASP.masterpages_fresh_master.__Render__control2(HtmlTextWriter __w, Control parameterContainer) +332
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +268
System.Web.UI.HtmlControls.HtmlHead.RenderChildren(HtmlTextWriter writer) +21
System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +32
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +128
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
System.Web.UI.Control.Render(HtmlTextWriter writer) +10
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +128
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
System.Web.UI.Control.Render(HtmlTextWriter writer) +10
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +128
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +8
System.Web.UI.Page.Render(HtmlTextWriter writer) +29
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +57
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1386

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.34280[/i][/i]
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Post » Sun Jan 03, 2016 9:38 am

*moved to a more appropriate section. This is a Website issue.

What version of C2 are you using?

Is this the standard 'Export to Scirra Arcade' option?

Did you use 'minify' option?

Do you use any 'non-standard' plugins?
If your vision so exceeds your ability, then look to something closer.
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Post » Mon Jan 04, 2016 9:00 am

Thank you for your response, xenox98. I used the latest version of C2, standard 'Export to Scirra Arcade' option without 'minify' option. No 'non standard plugins.'
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Post » Mon Jan 04, 2016 9:08 am

angieb1970 wrote:Thank you for your response, xenox98. I used the latest version of C2, standard 'Export to Scirra Arcade' option without 'minify' option. No 'non standard plugins.'


In that case it's likely something @Tom may need to look at.

Scirra should be back to work either today or tomorrow so hopefully will know something after then.
If your vision so exceeds your ability, then look to something closer.
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Post » Mon Jan 04, 2016 9:23 am

Thanks so much xenox98.
I have looked at the Construct 2 game and cleaned it up by deleting any unnecessary objects etc. and updated the exported zip file.
I've re-uploaded it to the Arcade but unfortunately it still gives an error message.
See: https://www.scirra.com/arcade/shooting- ... on=updated
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Post » Mon Jan 04, 2016 12:04 pm

@Angieb1970 could you send me the file you're uploading please to support @ scirra and I'll test it and work out what's going on
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Post » Thu Jan 07, 2016 8:05 pm

Hi Tom, I've sent you the Bugbox.zip and the capx file via email. Many thanks.
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Post » Thu Jan 14, 2016 7:49 am

Hi Tom,
I’ve re-uploaded a second version of a new game as you suggested via email with the picture and games details as you suggested would fix the issue with the Bugbox game but it’s still giving an error message L
Sorry about this.
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Post » Mon Jan 25, 2016 3:59 pm

Hi Tom,
this is still unresolved so I'm just hoping you might be able to take another look?
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