How do I claim my license file?

Get help using Construct 2

Post » Sun Feb 17, 2013 12:01 pm

Hi, yesterday I just upgraded to Windows 8 (Clean install) but I don't know where to download my license file again.

I had the personal edition, bought last summer.
B
9
G
1
Posts: 41
Reputation: 1,259

Post » Sun Feb 17, 2013 12:06 pm

Click your name on the top right, and click on Your Purchases. In the next screen, click on Download License. Place that txt file into the root of your Construct 2 folder.
B
56
S
15
G
10
Posts: 910
Reputation: 11,972

Post » Sun Feb 17, 2013 12:11 pm

[QUOTE=GeometriX] Click your name on the top right, and click on Your Purchases. In the next screen, click on Download License. Place that txt file into the root of your Construct 2 folder.[/QUOTE]

where's purchases? all I see is

- Inbox
- My profile
- Edit profile
- Log out
B
9
G
1
Posts: 41
Reputation: 1,259

Post » Sun Feb 17, 2013 3:26 pm

Bump
B
9
G
1
Posts: 41
Reputation: 1,259

Post » Sun Feb 17, 2013 4:42 pm

This must be the issue:

[quote]I can't see my license on the "My Purchases" page!
Customers who purchased their licenses before the new store (Around July 2012) will not see their license on the "My Purchases" page. To get a new copy of your license sent to you, please email support@scirra.com with your payment transaction ID. We will then be happy to send you your new license.[/quote]
B
56
S
15
G
10
Posts: 910
Reputation: 11,972

Post » Sun Feb 17, 2013 4:50 pm

[QUOTE=GeometriX] This must be the issue:

[quote]I can't see my license on the "My Purchases" page!
Customers who purchased their licenses before the new store (Around July 2012) will not see their license on the "My Purchases" page. To get a new copy of your license sent to you, please email support@scirra.com with your payment transaction ID. We will then be happy to send you your new license.[/quote][/QUOTE]


Thanks but where do I get my payment transaction ID?
B
9
G
1
Posts: 41
Reputation: 1,259

Post » Sun Feb 17, 2013 4:56 pm

Nvm, I think I know what I'm doing now. Thanks again
B
9
G
1
Posts: 41
Reputation: 1,259


Return to How do I....?

Who is online

Users browsing this forum: Lof, YoHoho and 22 guests