How do I fix crashes

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Post » Sun Aug 28, 2016 8:48 pm

Ok so I have a game that's finished and on App store and Google Play store and people are starting to play it. And I've gotten reports from some that it's crashing on startup. I know that it can crash on older devices since it's a bit heavy with graphics, but I'm ok with that.
But someone just wrote to me and said that it crashes on her Android and also on her friends iPhone 6, and that's weird! I know lot's of iphones 6's and older models that it works great on.
SO my question I guess is, how do one even begin to try and figure out what causes the game to crash on some devices?
It just feels impossible when I'm not a "real" programmer so to speak. They are writing "please fix it." and I'm panicking a bit hehe.
Anyways, any advice is appreciated, thanks!
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