How do I get the license file

Get help using Construct 2

Post » Sat Nov 08, 2014 6:00 pm

Hello,

I downloaded the free version to try it out.
I got a game built and asked my boss to buy a licence, which he did.

Now when i try to upgrade by loading licence file, it is asking me for a c2license.txt file.
Where i that file? How do I get it?
B
6
Posts: 5
Reputation: 264

Post » Sat Nov 08, 2014 6:10 pm

That's the file your boss should have received when purchasing - either that or a redeem code to allow you to claim the license yourself. You should take it up with your boss since they purchased for you. For more purchasing help contact us at [email protected].
Scirra Founder
B
387
S
230
G
88
Posts: 24,251
Reputation: 192,464

Post » Sat Nov 08, 2014 6:11 pm

You could login with the same account that bought the license, and go to:

https://www.scirra.com/store/downloads

From there, you can download the license file.
B
17
S
7
G
1
Posts: 157
Reputation: 1,878

Post » Sat Nov 08, 2014 7:28 pm

scirra_lic1.png
Ashley wrote:That's the file your boss should have received when purchasing - either that or a redeem code to allow you to claim the license yourself. You should take it up with your boss since they purchased for you. For more purchasing help contact us at [email protected].


I downloaded the bundle. I tried to upgrade with the license file in the bundle, but I got an error message. see attachment
You do not have the required permissions to view the files attached to this post.
B
6
Posts: 5
Reputation: 264

Post » Sat Nov 08, 2014 7:42 pm

What bundle are you referring to?

The c2license.txt file should be placed in the installation directory, for instance, and that's it. You have a fully licensed copy.

There is no 'upgrading' needed.
If your vision so exceeds your ability, then look to something closer.
Moderator
B
132
S
29
G
81
Posts: 5,329
Reputation: 56,657

Post » Sat Nov 08, 2014 7:49 pm

Well, when my boss bought the license, He registered with my email address.
So I got the email from Scirra.com: In the email I got the personal license key
I copied it to the installation/c2license.txt. I launched C2, I got the error above.
B
6
Posts: 5
Reputation: 264

Post » Sat Nov 08, 2014 8:01 pm

You may just be unlucky.

Have you tried redeeming it from the store or just re-downloading it from the email?

If it still doesn't work, then email support as Ashley has suggested.
If your vision so exceeds your ability, then look to something closer.
Moderator
B
132
S
29
G
81
Posts: 5,329
Reputation: 56,657

Post » Sat Nov 08, 2014 8:03 pm

You can still access a copy of your license through the website, here : https://www.scirra.com/store/downloads
B
33
S
9
G
3
Posts: 493
Reputation: 4,042

Post » Sun Nov 09, 2014 12:19 am

@oneon - please contact us at [email protected] for further help. Closing this thread.
Scirra Founder
B
387
S
230
G
88
Posts: 24,251
Reputation: 192,464


Return to How do I....?

Who is online

Users browsing this forum: No registered users and 1 guest