How long after purchase does code come?

Chat about anything not covered in these forums, but keep it civil!

Post » Wed Nov 02, 2011 5:28 am

I purchased an early adopter license today, any idea how long before I get an email with the license code or file?
B
19
S
3
G
5
Posts: 46
Reputation: 4,653

Post » Wed Nov 02, 2011 6:24 am

It should arrive quickly to the email adress linked to the paypal account you used to make the payment.

Be sure to check your junk folder, the email is to be sent by: licensehelp@scirra.com and should be titled "You Construct 2 License".
New to Construct ? Where to start

Image Image

Image Image

Please attach a capx to any help request or bug report !
Moderator
B
276
S
103
G
84
Posts: 7,289
Reputation: 83,093

Post » Wed Nov 02, 2011 7:31 am

Mine took a few days, but that was because it was an e-cheque. It should be pretty much straight away. If 24 hours go by, and you still do not have it... it might pay to PM Tom and ask him about it.

~SolSoldjahBoy2011-11-02 07:32:05
Tired of crappy file hosts that are crappy? Get DROPBOX - https://db.tt/uwjysXJF
Moderator
B
65
S
27
G
39
Posts: 2,966
Reputation: 28,692

Post » Wed Nov 02, 2011 8:34 am

Usually Paypal clears and the email is dispatched within 24 hours. However, I noticed your payment has come up as an eCheque, so it could be a couple of days I'm afraid. I'm not sure why some payments come up as eCheques, probably just a quirk of the Paypal system.

We've had a few cases where users enter an email address which isn't working/is full/etc. and then cannot receive their license email. If it's been a week and there's no sign of an email, send us an email to licensehelp@scirra.com from another account with your transaction ID and we can manually re-send your license.
Scirra Founder
B
383
S
224
G
86
Posts: 24,117
Reputation: 190,432

Post » Wed Nov 02, 2011 3:00 pm

Thanks for the quick responses everyone! I see paypal has charged my bank account (probably why its an eCheque vs if I had had $ directly in paypal) and I'll check back again tomorrow.
B
19
S
3
G
5
Posts: 46
Reputation: 4,653

Post » Wed Nov 02, 2011 8:00 pm

If you paid by echeque be prepared to wait 5-7 days! There is little we can do to expedite this I'm afraid, echeques are very slow :(
Image Image
Scirra Founder
B
155
S
41
G
34
Posts: 4,372
Reputation: 53,346

Post » Mon Nov 07, 2011 6:46 pm

I'm up and running now! Got the license. How do I get the nice little early adopter badge for my avatar?
B
19
S
3
G
5
Posts: 46
Reputation: 4,653

Post » Mon Nov 07, 2011 6:51 pm

Done it for you :)
Scirra Founder
B
383
S
224
G
86
Posts: 24,117
Reputation: 190,432


Return to Open Topic

Who is online

Users browsing this forum: addison2525, DandyLongLegs, drimfast, paraxs and 2 guests