Licence file problem after updating

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  • Hello guys, i try to send mail licencehelpmym@scirra.com but this message came:

    A message that you sent could not be delivered to one or more of

    its recipients. This is a permanent error. The following address

    failed:

    "licencehelp@scirra.com":

    SMTP error from remote server after RCPT command:

    host: aspmx.l.google.com

    5.1.1 The email account that you tried to reach does not exist. Please try

    5.1.1 double-checking the recipient's email address for typos or

    5.1.1 unnecessary spaces. Le...

              

    Any way, i update my C2 to beta r157, after that C2 could not recognize my licence file and give this error message:

    <img src="http://i62.tinypic.com/11mgpr9.jpg" border="0" />

    I need help about it. I am not sure if my laptop having same problem too, i will check it evening.

    Also i made a mistake, don't know if it is related, i install 64bit version first but my win7 is 32bit. So i re-install r157 as 32bit. May be it cause a problem?

  • Did you uninstall it and reinstall it?

  • Doc Ai

    Yes mate, when i accidetally install 64bit version i uninstall it and install it as 32bit again.

  • The correct email address is licensehelp@scirra.com, please contact us there. Also I'd strongly recommend updating to the latest stable update instead of an old beta.

  • In my notebook is with the same problem does not want to enter and I priciso for a project of mine that is already going to give 100 (one hundred) lines and I will not be able to thank you for the understanding

    i am from Brazil

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  • In my notebook is with the same problem does not want to enter and I priciso for a project of mine that is already going to give 100 (one hundred) lines and I will not be able to thank you for the understanding

    i am from Brazil

    gustavo130899

    Email for licensing assistance.

    Thanks.

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