License download link taking too long ...

Discussion and feedback on Construct 2

Post » Tue Feb 14, 2017 10:17 am

I need my license so I get to publish my projects ... it has been 24hours since I payed for it and I'm still waiting for my download link ...
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Post » Tue Feb 14, 2017 10:18 am

As usual, issues with license should be handled by sending a mail to [email protected] not posting in the forums.
NOTE: Your email to support has been answered more than an hour ago, thanks to check your emails before posting.

There was an issue with the mail server this week-end and it is not completely fixed.
Generally the mail does not take that long to reach you, this is an unfortunate circumstance.

@All, moreover, when supposed to receive a mail, please check your Spam/Junk folder by connecting DIRECTLY to your email provider web interface.
Mail clients (outlook/thunderbird) tend to not download the mails in there as consistently.
Connect to the web interface and manually check your emails, and sometime you have good surprises in there.
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