Now what do I do?

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Post » Thu Nov 19, 2015 7:46 am

We had a Power outage yesterday just after I finished a download.
When I checked my purchases today I noticed one for $119 from 2013 and another one from the other day for a personal License. Now I have two active licenses on the same computer.
I wonder if I can just put the other one on my Son's computer and let him use it from there? They were both activated in my name. I guess I can still use them as two different licenses.
Technically, I should have given the new one to him and used the older one on the computer I have now.
Ken
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Post » Thu Nov 19, 2015 8:10 am

@Raybrite

Raybrite wrote:We had a Power outage yesterday just after I finished a download.
When I checked my purchases today I noticed one for $119 from 2013 and another one from the other day for a personal License. Now I have two active licenses on the same computer.
I wonder if I can just put the other one on my Son's computer and let him use it from there? They were both activated in my name. I guess I can still use them as two different licenses.
Technically, I should have given the new one to him and used the older one on the computer I have now.
Ken


*Moved to a more appropriate forum section.

I don't see how a power outage can trigger such a thing - seems unlikely. More likely just a coincidence.

Regardless, you should contact [email protected] if you have an issue with transactions via the store [email protected] will deal with it.
If your vision so exceeds your ability, then look to something closer.
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Post » Fri Nov 20, 2015 1:58 am

Sorry you misunderstood. I had purchased both licenses. I was unaware of the list on my profile until then.
I have been away for two years and didn't remember purchasing the license in 2013.
Anyway, I have contacted support and I am going to see what they say about it.
It is already done and there is nothing I can do about it now anyway.
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