Open project and File > Open cause Construct 2 to crash

Bugs will be moved here once resolved.

Post » Wed Sep 24, 2014 7:56 am

Problem Description
When going to "Open Project" from the start page or File > Open Construct 2 crashes with a "has stopped working" message. Here is a small excerpt from the event logs.
Code: Select all
Faulting application name: Construct2.exe, version: 2.0.0.0, time stamp: 0x53f394a1
Faulting module name: SHELL32.dll, version: 6.1.7601.18517, time stamp: 0x53aa2e07
Exception code: 0xc0000005
Fault offset: 0x000000000019e877
Faulting process id: 0x9f4
Faulting application start time: 0x01cfd7bffecce0ac
Faulting application path: D:\Program Files (x86)\Steam\steamapps\common\Construct2\Construct2-Win64\Construct2.exe
Faulting module path: C:\Windows\system32\SHELL32.dll

Steps to Reproduce Bug
  • Step 1 - Redirect your My Documents folder to a mapped network share. In my situation the W drive which maps to my NAS.
  • Step 2 - Logoff and log back in again to Windows.
  • Step 3 - Launch Construct 2 and go to "Open Project" on the start page or File > Open.
Observed Result
The application crashes after step 3 above.

Expected Result
Construct 2 should not crash and instead open up the open file dialog as it normally would.

Operating System and Service Pack
Windows 7 SP1 x64

Construct 2 Version ID
Release 178 (64-bit/Steam)

Troubleshooting Performed
This issue is related to folder redirection of the My Documents folder to a network share. Possibly related to a custom folder (or folder namespace?) in the Open dialog's navigation pane titled "Construct 2 game creator" which points to <My Documents>\Steam Cloud\<username>\Construct 2 Free.

Workarounds
  • Disconnect the W drive (redirected My Documents).
  • Redirect My Documents back to a local path and logoff and log back on again.
Neither of the workarounds are ideal. Especially in a networked environment with centralized storage. I'm hopeful this issue can be addressed.
B
7
S
1
Posts: 4
Reputation: 335

Post » Wed Sep 24, 2014 11:21 am

How exactly are you performing step 1? What are you doing to redirect the "My Documents" folder to a network share?
Scirra Founder
B
399
S
236
G
89
Posts: 24,519
Reputation: 195,351

Post » Wed Sep 24, 2014 2:29 pm

Right click your My Documents folder and choose properties. There should be a location tab. On the location tab you can modify the location of My Documents. I have my pointing to the W drive which is mapped to a network share.
B
7
S
1
Posts: 4
Reputation: 335

Post » Thu Sep 25, 2014 3:52 pm

I can't reproduce it. I tried it on Windows 8.1 with a network drive on W: pointing to a remote machine and signing out and in again. Construct 2 seemed to work just fine. The only reason it should access 'My documents' is to look for a license, and I tried it with a license on the mapped drive as well and it still found it and loaded it OK.

Generally the main problem C2 crashes on 'File - New' or 'File - Open' is due to buggy graphics drivers, since that's the first point it creates an OpenGL context. Are your graphics drivers up to date?
Scirra Founder
B
399
S
236
G
89
Posts: 24,519
Reputation: 195,351


Return to Closed bugs

Who is online

Users browsing this forum: No registered users and 0 guests