Personal license error and not able to use

Discussion and feedback on Construct 2

Post » Wed Oct 14, 2015 6:39 pm

Hello,
I just purchased the personal license. I tried installing it and re-opened the application and it gave me the following error:
" A license file for Construct 2 was found, but there was an error loading it. Construct 2 has reverted to Free edition.

This can occur if the file is damaged, corrupted or otherwise modified in any way. If you have a backup of your license file, try restoring it. Otherwise please contact [email protected] and we'll try to sort you out as quickly as we can."

Anyone able to help with this? I also sent in an email and am waiting to hear back.
- Justin
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Post » Wed Oct 14, 2015 6:45 pm

You can try to re-download via the store - Your Downloads.

If that doesn't work, then email [email protected] and Tom will be able to help you.
If your vision so exceeds your ability, then look to something closer.
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Post » Wed Oct 14, 2015 6:45 pm

Try to re-download your license file from the Store (you should be able to do that). If it still doesn't work, just wait for Scirra's answer I guess.
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Post » Wed Oct 14, 2015 6:46 pm

Already tried this, with no effect. Will forward my original email on to support.
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Post » Fri Oct 16, 2015 5:21 pm

Been a couple days and no luck... The only suggestions i've received from support were to re-download the license file and manually point the application at it via the "About dialog" then clicking "Load license", which i have done numerous times to no avail :/

@Ashley, I've seen you dealt with this successfully before in a previous thread. Would you have the time to take a look?
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Post » Fri Oct 16, 2015 11:28 pm

We deal with all license-related issues by email, please continue to take this up there if you still have trouble.
Scirra Founder
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Post » Wed Oct 21, 2015 10:51 am

.
Last edited by danieltpt on Tue Dec 15, 2015 2:09 pm, edited 1 time in total.
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Post » Wed Oct 21, 2015 11:17 am

danieltpt wrote:I have been paying for the license for some time now. I lost my license file and wanted to re download it.

BUt when I went to the store, my downloads is empty


Please read Ashleys post above yours.

You should email [email protected] for all licensing issues.

BTW you look like you were an early adopter - like me - so we don't actually have a purchasing history as we got ours before the store existed.

You should still have the email with the key attached, however, but if not, then email support.
If your vision so exceeds your ability, then look to something closer.
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