Problem with the purchased code

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Post » Sun May 01, 2016 10:56 am

Hi guys, i don't know if it is the right place to post it but i've a problem regard the purchase of Construct 2.
I bought the personal version yesterday but i didn't receive any code. I wrote an email to the Scirra support but no answer. Is it normal?
I used Paypal and the transaction was done correctly.

Sorry for my english.

See you
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Post » Sun May 01, 2016 11:29 am

Tippero89 wrote:Hi guys, i don't know if it is the right place to post it but i've a problem regard the purchase of Construct 2.
I bought the personal version yesterday but i didn't receive any code. I wrote an email to the Scirra support but no answer. Is it normal?
I used Paypal and the transaction was done correctly.

Sorry for my english.

See you


Hi.
Sorry for your inconvenience.

It is currently a long bank holiday weekend here in the UK so it may be Tuesday before @Tom can respond to you.

In the mean time, please double check your spam folder in case the redeem code has gone to spam, and if possible, check with Paypal to ensure your transaction went through.

Other than that, please don't worry - @Tom will sort this out as soon as he becomes aware of the problem.
If your vision so exceeds your ability, then look to something closer.
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Post » Sun May 01, 2016 12:11 pm

Really thanks for your quick answer.
I'm happy my order seems to be not lost, but i'm quite sad i have to wait 3-4 days for an already purchased digital code.
By the way i've already checked spam, and paypal confirmed the transaction.
Let's see how this is going to end :/
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Post » Tue May 03, 2016 12:05 pm

Code sent. Thx guys
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Post » Sat May 07, 2016 10:07 am

Sorry for hijacking your thread. But I have the same issue. I ordered last Tuesday (03/04/16) Paypal went through okay, but have not received my activation code yet. Is it normal to take a few days?
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Post » Sat May 07, 2016 10:23 am

@Pickles
Pickles wrote:Sorry for hijacking your thread. But I have the same issue. I ordered last Tuesday (03/04/16) Paypal went through okay, but have not received my activation code yet. Is it normal to take a few days?


It is always preferable to start your own thread rather than hijacking someone elses.

Please email [email protected] and a Scirra employee will deal with your enquiry.
If your vision so exceeds your ability, then look to something closer.
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Post » Sat May 07, 2016 11:56 am

Sorry! Thanks :)
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