Purchased C2 with BTC - didnt receive redeem code

If you have found a bug, or have a suggestion/comment then leave it here

Post » Sat Apr 19, 2014 8:22 am

I purchased a personal license of C2 using BTC, and about 90 mins later I still haven't received a redeem code..

Anyone know how long it usually takes for the redeem code to be emailed out? Usually it would be straight away I guess but maybe BTC takes longer if they are waiting for confirmations?
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Post » Sat Apr 19, 2014 8:33 am

You could always email scirra directly if you wish.

Remember also that in the UK, this is Easter bank holiday, and many people are off work from Thursday to Tuesday.
If your vision so exceeds your ability, then look to something closer.
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Post » Sat Apr 19, 2014 8:41 am

Right. I sent an email to support, I guess they will get back to me when they are able.

Just annoying that I managed to find a bug in the purchasing process.. if I had used PayPal I would have received the redeem code instantly I guess..
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Post » Sat Apr 19, 2014 8:57 am

Scirra are usually very good at dealing with these issues promptly, and I'm sure that if @Tom sees this, he will try to sort it out for you quickly.
If your vision so exceeds your ability, then look to something closer.
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Post » Sat Apr 19, 2014 9:05 am

Cool thanks. Ill wait to hear back from someone at Scirra.
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Post » Sat Apr 19, 2014 9:50 am

Hi Artpunk,

Sorry about that, the Coinbase API doesn't function properly so we have to process Bitcoin payments manually. I'll look up your payment now and send you your redeem code right away.

Tom
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Post » Sat Apr 19, 2014 11:03 am

Thanks so much Tom.

I received your email, downloaded my purchase and assets and plugged my license in with no problems.

Thanks again!
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