Purchased Construct 2 but never received Redeem Codes

If you have found a bug, or have a suggestion/comment then leave it here

Post » Wed Dec 31, 2014 12:46 am

Is it just me?, or has anyone else purchased Construct 2 but never received there Redeem Codes to unlock it. A few days ago I purchased the Bundle of Construct 2 with Spriter, but never received anything in my E-Mail. I then sent an E-Mail to Support with full details of my purchase and never received any answer back.
Anyone else having this issue after purchasing their product(s)?
Thanks,
Steve.
B
3
Posts: 4
Reputation: 183

Post » Wed Dec 31, 2014 1:55 am

Did you look here (make sure you're logged in)?

https://www.scirra.com/store/downloads
B
60
S
20
G
56
Posts: 1,077
Reputation: 35,941

Post » Wed Dec 31, 2014 8:49 am

Did you buy via the store?

Usually, as soon as someone buys a license, they automatically get a badge, as long as they login using the same email details as when they purchased the license.

Also, whatever method you used to pay - Paypal etc - could be the one holding up the transaction over the festive period.

Also, remember that Scirra are on holiday at the moment, so emails will probably be stacking up until next week: https://www.scirra.com/forum/scirra-winter-holidays_t121129

I'm sure that @Tom will deal with this as soon as he becomes aware.
If your vision so exceeds your ability, then look to something closer.
Moderator
B
131
S
29
G
81
Posts: 5,328
Reputation: 56,630

Post » Wed Dec 31, 2014 11:10 pm

I'd purchased before I registered via PayPal, then Registered to speak within the Forums when I got nothing in my E-Mail. I did however, get within the store as I just looked, Thank You Burvey, my Redeem Codes, to download both Construct 2 and Spriter, but even though I had no issues with Spriter, the Construct download just gave me a zipped file called wr97endk23d that has no execution files to install but instead 4 folders labeled Music, Sprites, Ambient FX, and Sound FX that don't do anything at all. So I then downloaded the free version of Construct, moved those folders into the Construct Directory, then tried to "Upgrade" to unlock the free version, which requires a C2License.txt file to unlock that I don't have.
So I'm back to Square One. I do however have a working version of Spriter Pro though. LOL
B
3
Posts: 4
Reputation: 183

Post » Wed Dec 31, 2014 11:17 pm

Nevermind. I found out what I had to do. I had to download the C2License separately from the same Redeem Code that I downloaded that Zipped wr97endk23d from. I got it working now. I hope anyway. LOL
B
3
Posts: 4
Reputation: 183

Post » Wed Dec 31, 2014 11:30 pm

Apparently, according to the badge on your avatar, you got your license working/activated.
New to Construct ? Where to start

Image Image

Image Image

Please attach a capx to any help request or bug report !
Moderator
B
284
S
109
G
91
Posts: 7,317
Reputation: 87,483

Post » Thu Jan 01, 2015 5:04 pm

Yep! That's what I said! :)
Thank You guys! :)
B
3
Posts: 4
Reputation: 183

Post » Thu Nov 19, 2015 4:01 pm

I've just purchased a personal license via card method, but then nothing happens, I still have it in my wishlist and there is no email whatsoever. I already contacted support though. Do I need to wait a couple more days? Thanks anyway
B
4
Posts: 4
Reputation: 210

Post » Thu Nov 19, 2015 4:34 pm

@jeremylmt

jeremylmt wrote:I've just purchased a personal license via card method, but then nothing happens, I still have it in my wishlist and there is no email whatsoever. I already contacted support though. Do I need to wait a couple more days? Thanks anyway


Did you purchase from here or through Steam?

If from here:
When did you purchase C2? Just now or has it been a day or two?

Have you checked your email spam in case the email from Scirra was sent to spam by mistake?

If you have been waiting a couple of days, then as it says in the store, email [email protected] and @Tom will deal with it.
If your vision so exceeds your ability, then look to something closer.
Moderator
B
131
S
29
G
81
Posts: 5,328
Reputation: 56,630

Post » Fri Nov 20, 2015 12:05 am

@zenox98 I purchased through this site (not steam), just a couple minutes before I posted in here and yes, I already checked my spam folder and already contacted support but so far no reply. Do you think I should re purchase it?

edit: I called my bank yesterday and they said the payment failed but this morning I used another card which end up in success, though still I have not received any in my inbox.
B
4
Posts: 4
Reputation: 210

Next

Return to Website Issues and Feedback

Who is online

Users browsing this forum: No registered users and 0 guests