Redeem issues

Discussion and feedback on Construct 2

Post » Wed Aug 15, 2012 5:57 pm

Hi, I did not receive the license text file at my Paypal email account.

Can someone please look into my case, I have already emailed the Paypal Transaction ID details to the relevant email accounts here.

Thanks,
Gavin
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Post » Thu Aug 16, 2012 4:56 am

Hmm... still no word from anyone at Scirra, nor word from Tom or Ashley... and it's the third day since I bought Construct 2.

Help, I'm having withdrawal symptoms from using the Free Edition already!
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Post » Thu Aug 16, 2012 6:59 am

Check in the junkmail of the email adress that is attached to your paypal account.

Otherwise, if you want to directly contact scirra concerning license issues, send a mail to licensehelp@scirra.com

Here on the forum without a warning (@Tom; @Ashley) they will just not see this post.
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Post » Thu Aug 16, 2012 7:40 am

Yes, I checked that. Not sure if I had accidentally emptied out my spam folder though.

I have already contacted licensehelp@scirra.com and support@scirra.com. It's already past their yardstick of "2 business days". I guess Tom and Ashley are really busy with r100. Really really busy!

Sorry got to go clean up the drool I'm leaving all over my keyboard just now...
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Post » Thu Aug 16, 2012 8:38 am

Didn't they say they would be at GenCon?
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Post » Thu Aug 16, 2012 9:14 am

Ahhh... the plot thickens.

Guess, I just got to hunker down and wait.
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Post » Thu Aug 16, 2012 11:49 am

Dear Gavin,

Please accept my apologies, we've been recently inundated with emails and are a little behind schedule, I had the day off yesterday as well because it was my birthday! (Probably a mistake!)

I'm doing all the emails today so you will receive support soon.

Tom
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Post » Thu Aug 16, 2012 11:53 am

Happy birthday!
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Post » Thu Aug 16, 2012 1:52 pm

In that case, Happy Birthday!!!

Don't worry, I know the feeling of being inundated with work. Take for example my game review website... After reviewing Airscape, it's been one hectic review after another.
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Post » Thu Aug 16, 2012 4:12 pm

I think some slack has to be cut here :) birthday boy deserves a longer break!
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