Repeated Steam instability

Discussion and feedback on Construct 2

Post » Fri Jan 17, 2014 9:10 pm

This thread is a few months old now - since it was posted we made some fixes our end which seems to have helped, and I'm pretty sure it only affects a small number of users, since lots of people use it on Steam but we don't get many reports of these types of issue. If there's still trouble though then it sounds likely it's Steam that's causing them. The Steam version of Construct 2 is almost totally identical to the one we publish on our site. The biggest difference is just that it checks with Steam if it's been purchased or not as opposed to using our own licensing system, which is a relatively small and simple change and it's hard to imagine that causing a variety of weird issues like you describe. On top of that everyone always reports the version from our site works OK (which is weird since it's almost identical) and @SecondDimension's report seems to correlate problems with Steam activity, which seems to be further evidence towards Steam causing the problems.

I'll follow up again with Valve and see if anything can be done. If you really have trouble then I'm afraid the best course in the short term would be to get a refund from Valve (we can't do this for you - Valve handle all payments and accounts on Steam) and purchase again directly from us.
Scirra Founder
B
387
S
230
G
87
Posts: 24,249
Reputation: 192,250

Post » Fri Jan 17, 2014 9:39 pm

Yeah sorry, I just noticed this thread was a bit out of date. I have to say that although I do still have issues, things have improved a hell of a lot since I first purchased C2, which is all I can ask really, so thanks.
B
15
S
5
Posts: 141
Reputation: 1,657

Post » Sun Jan 26, 2014 5:36 pm

[QUOTE=SecondDimension]
The crashes are slightly less on my new PC, but one thing that persists is this: after a while using C2, and seemingly at random, the event sheet editor will be come extremely slow. It practically grinds to a halt when you try to edit a parameter and it loads the 'objects with expressions' box. I too thought this was an issue with my machine until I upgraded[/QUOTE]
This is the exact issue i have,i found that using steam in offline mode made the slow downs not as bad. They still happen but C2 seems to go back to normal quicker. Maybe steam is constantly checking if we have bought the product? It would make sense then since steam is in offline mode it is verifying internally and goes through the process quicker? Does C2 ask steam for verification on a regular basis or is steam the one checking?
B
5
G
1
Posts: 17
Reputation: 407

Post » Wed Jan 29, 2014 12:27 pm

Sorry to bring this up again, but today my C2 was slow and unusable for about 30 minutes, which ended in a complete crash (had to CTRL+ALT+DELETE it). Anyway when I restarted, it turns out my Steam client required an update. This has happened to me enough times to not be a coincidence I think.
B
15
S
5
Posts: 141
Reputation: 1,657

Post » Mon Mar 10, 2014 4:16 pm

So has anything been done about this? The suggestion to get a refund for c2 is well... if anybody has dealt with steam before you know what a shit show it is. And i purchased the C2 when a sale was on so they would give me 264 back(eventually,maybe if im lucky) and i would then have to pony up another 136$ :shock: I use this program everyday and I genuinely love it but this bug seriously affects my ability(and many others!) to use the program.
B
5
G
1
Posts: 17
Reputation: 407

Previous

Return to Construct 2 General

Who is online

Users browsing this forum: No registered users and 8 guests