SCIRRA JUST COST ME `162 $$

Discussion and feedback on Construct 2

Post » Wed May 09, 2012 6:22 pm

I WANT TO KNOW WTF, SCIRRA WITHDREW 62.95 dollars from my back accout, AFTER I paid the pay pal 79 $
and then add overdraft fees, why did they charge me twice? what tf is this 62.95?
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Post » Wed May 09, 2012 6:27 pm

WHY DID THEY CHARGE ME TWICE   I ALREADY PAID WHAT IS THIS 62.95 $$?!!? AND DONT TELL ME TO CALM DOWN!
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Post » Wed May 09, 2012 6:31 pm

Never fear, Scirra are certainly not trying to rip you off.
Please send an email to scirra's liscence help address ( I can't seem to find it, @Tom? ) instead of spamming the forum.
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Post » Wed May 09, 2012 6:49 pm

Don't worry, I am sure they will fix your problem.
Also,calm down ;)
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Post » Wed May 09, 2012 7:47 pm

^^ i don't think it's going to be that bad... it's might be some mistake here. Don't worry.
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Post » Wed May 09, 2012 7:50 pm

tom@scirra.com is in fact the address to contact. I don't know what error occurred, but I also assure you it was not intentional! Sometimes errors happen.
Moderator
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Post » Wed May 09, 2012 8:56 pm

As with the above, I'm sure there's a totally reasonable explanation and I'm sure Scirra will want to remedy the situation. But seriously, the forums isn't the place to voice such an issue. This is a billing issue after all, not a support or forum-related thing.

Companies generally provide a Contact page for such issues and Scirra has one at the following: Contact

Personally, I think this thread ought to be removed and further communication done via email with Scirra support.Ugotsta2012-05-09 20:56:35
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Post » Wed May 09, 2012 9:37 pm

Hello,

We do not have the ability to withdraw money from your bank account, we use Paypal pretty much exclusively for all transactions.

I highly suspect the charge originated either from Paypal, or your bank account.

If you email me at tom@scirra.com I will give it my full attention and make sure we get to the bottom of it for you!

Tom
Image Image
Scirra Founder
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Post » Wed May 09, 2012 10:20 pm

Scirra basically is just a 2-man company. So if you say Scirra withdrew money from your bank account, then normally it would be either Tom or Ashley that did it but I doubt that. I hope the issue gets resolved for you. 62.95$ is not a small amount afterall.
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Post » Wed May 09, 2012 10:44 pm

just to say the 63$ isn't that much to shout for it in forum, just calm down and use pm , anyway good luck (simple problem)zsangerous2012-05-09 22:49:01
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