Scirra Store Checkout

If you have found a bug, or have a suggestion/comment then leave it here

Post » Tue Aug 23, 2016 12:22 pm

Hi
I just tried to checkout a bundle in Scirra Store
I already put my card's info
When i already click Pay (total amount), there is a checkmark
but the web page doesn't refresh

I already tried 3 times, but it's still the same
Does this mean i will get charge 3 times for an item that i didn't get?
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Post » Tue Aug 23, 2016 1:39 pm

hsetiawan wrote:Hi
I just tried to checkout a bundle in Scirra Store
I already put my card's info
When i already click Pay (total amount), there is a checkmark
but the web page doesn't refresh

I already tried 3 times, but it's still the same
Does this mean i will get charge 3 times for an item that i didn't get?


Probably best if you email [email protected].
If your vision so exceeds your ability, then look to something closer.
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Post » Tue Aug 23, 2016 1:51 pm

zenox98 wrote:
hsetiawan wrote:Hi
I just tried to checkout a bundle in Scirra Store
I already put my card's info
When i already click Pay (total amount), there is a checkmark
but the web page doesn't refresh

I already tried 3 times, but it's still the same
Does this mean i will get charge 3 times for an item that i didn't get?


Probably best if you email [email protected].


Yup, still no respond
does it takes long to get a respond from the support staff? just emailed the support stuff an hour ago
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Post » Tue Aug 23, 2016 3:07 pm

Scirra team is very small and very busy. An hour is probably too short a length of time to expect a response.

Just be patient, and if no response after 12-24 hours email them again. Eventually @Tom or someone will see and respond.
If your vision so exceeds your ability, then look to something closer.
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Post » Tue Aug 23, 2016 3:30 pm

zenox98 wrote:Scirra team is very small and very busy. An hour is probably too short a length of time to expect a response.

Just be patient, and if no response after 12-24 hours email them again. Eventually @Tom or someone will see and respond.


Okay, Thank You
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