Seeking assets for our new store!

Discussion and feedback on Construct 2

Post » Thu Aug 14, 2014 8:33 pm

@Tom I hope they will not affect us with chargeback frauds.
B
99
S
35
G
29
Posts: 3,139
Reputation: 28,421

Post » Thu Aug 14, 2014 11:23 pm

I don't think we should do any refunds on digital goods. None. Valve doesn't do it. Otherwise, we will get flooded with fees, and 100% positive that those who want their refunds will keep, use, or copy our work. At least with games, valve will remove the game from library if refund is given.

And when I used to work in second hand gaming shop. we were only giving credit, letting the person exchange the goods, and only if the original product wasn't working.
My professional Royalty Free Music at Scirra Assets Store
--------------------------------
Specs: i5 2500, 16gb of ram, gtx 770, win 7, Focusrite Scarlett 8i6, Mackie mr8mk2, Alesis 320, browsing the net on chrome.
B
93
S
30
G
22
Posts: 1,987
Reputation: 20,203

Post » Thu Aug 14, 2014 11:47 pm

^ That's fudging the issue a bit, Steam do offer refunds when the product is misrepresented or doesn't work as advertised. There are more complex reasons that relate to the difference in rights for buyers between a product and a service, but the bottom line is that they do offer refunds.

Scirra have to comply with law, and business is business - product disputes are just unforeseen costs; if you make good products, then you wont have to worry about refunds.
B
64
S
25
G
10
Posts: 653
Reputation: 10,840

Post » Fri Aug 15, 2014 12:42 pm

Mr E Bear wrote:^ That's fudging the issue a bit, Steam do offer refunds when the product is misrepresented or doesn't work as advertised. There are more complex reasons that relate to the difference in rights for buyers between a product and a service, but the bottom line is that they do offer refunds.

Scirra have to comply with law, and business is business - product disputes are just unforeseen costs; if you make good products, then you wont have to worry about refunds.


Not true. As other mentioned, scams are being made. I also remember from the shop when people where trying to scum us, by watching the movie or playing a game, then coming back stating it's not working.
My professional Royalty Free Music at Scirra Assets Store
--------------------------------
Specs: i5 2500, 16gb of ram, gtx 770, win 7, Focusrite Scarlett 8i6, Mackie mr8mk2, Alesis 320, browsing the net on chrome.
B
93
S
30
G
22
Posts: 1,987
Reputation: 20,203

Post » Fri Aug 15, 2014 3:45 pm

Our store policy is no refunds at all, all sales are final. If legally obliged, we will process refunds but these instances are very rare.

Chargebacks however can't be blocked. If someone makes a chargeback, the customer can often force a refund. We have little control over it, all we can do is provide as much information as we can to the card company and hope they resolve it in our favour.
Image Image
Scirra Founder
B
176
S
41
G
34
Posts: 4,390
Reputation: 54,322

Post » Mon Aug 18, 2014 1:51 am

could i also offer assets which are animations in spriter file format? Basically that way i could offer not only graphic and animation but also allow animation editing to customers.
B
48
S
10
G
5
Posts: 232
Reputation: 7,601

Post » Mon Aug 18, 2014 2:07 pm

@Miu yes you can provide spriter assets, there are categories for that. I'm not sure I understand the second part of your question though?

Important proposition change for Addons category

Addons category includes, plugins, behaviours and effects.

Looking at the current plugins in the store after chatting with Ashley we're proposing the following changes:

  • License changes from "Per Project" to "Per Developer". Makes more sense for this category, buy once and use in any projects you're developing forever.
  • Max price $5 USD. Current plugins are in the £15 - £20 range which we are not comfortable with. This is a significant % of the cost of a Construct 2 License. We're happy to allow plugins for a higher price than $5 USD but only with special permission and if we think it's justified. We also don't want potential customers for Construct 2 browsing our store and thinking that they will be locked into or tricked into having to buy expensive plugins once they own a license.

What are peoples thoughts on this? We know plugin selling is a little controversial for some people, but we are going ahead allowing it for initial release. We would like feedback on these new limitations and changes though.
Image Image
Scirra Founder
B
176
S
41
G
34
Posts: 4,390
Reputation: 54,322

Post » Mon Aug 18, 2014 2:31 pm

This actually sways my biggest fear about the store, which was the potential for C2 assets to quickly devalue themselves as a result of competition. With a price cap developers will have to compete on quality and features rather than price.

That said, I think $5 is a bit low for an opening price cap, $10 is a nice round number and can easily be reduced to $5 for sale purposes, especially when you consider that a plugin holds a greater reuse value than a piece of game art or even a sound file. With a 1-10 range you have enough wiggle room for some honorable price competition.

I'd (maybe) like to see a similar practice implemented for game templates, for certain games like Angry Birds, that are mechanically simple; it'll quickly devolve into who can sell it for the cheapest - it's not very laissez faire though; it's more logical just to wait and see if it even happens.

An interesting possible dilemma is when a previously plugin-exclusive feature becomes part of vanilla C2, or if a developer produces a plugin that is very close to a planned C2 feature that hasn't been rolled out yet.
Last edited by Elliott on Mon Aug 18, 2014 2:40 pm, edited 1 time in total.
B
64
S
25
G
10
Posts: 653
Reputation: 10,840

Post » Mon Aug 18, 2014 2:38 pm

I'm not sure what to think about that.
On one hand we have plugins/behaviors like: Litetween or magicam, which are made of stuff you could do in events. But were made to make our life easier, so instead of writing xxx number of events you simply add it to you project.
On the other hand they are things like Spriter (or should I say Spriter reader/encoder?) or Q3D which are adding things you can not do in C2 natively.
And there are effects, which are completely different to those stated above.

I think having a category for plugins and behaviours would have much more sense with C2 modularity feature.

For now i would say that 5$ is a good price for simple and intermediate plugins/behaviors. And more complex ones should be approved first and goes with special permission.
But in the end it all depends on developers. One can price Fade behavior to be worth 0.99$ and the other 10$ :/
ImageImageImageImage
B
158
S
67
G
43
Posts: 2,603
Reputation: 36,003

Post » Mon Aug 18, 2014 2:43 pm

An interesting possible dilemma is when a previously plugin-exclusive feature becomes part of vanilla C2, or if a developer produces a plugin that is very close to a planned C2 feature that hasn't been rolled out yet.


From our point of view (and I've discussed this with Ashley):

If someone makes a plugin, that's a reasonable price, is well maintained, and includes a good amount of effort and functionality we don't see much reason to 'remake' it as an official plugin for Construct 2 for everyone.

If someone does make a plugin, and we later on for some reason duplicate it in Construct 2 officially, we would probably delist the plugin from the store. It sounds harsh, but sellers of plugins should be aware this is a possibility. Once it's in Construct 2, we do not consider the plugin in the store to add value to customers.
Image Image
Scirra Founder
B
176
S
41
G
34
Posts: 4,390
Reputation: 54,322

PreviousNext

Return to Construct 2 General

Who is online

Users browsing this forum: No registered users and 3 guests