So Being A Loyal Paid Customer Gets me A Kick In the Balls?

Post » Sun Mar 05, 2017 7:28 pm

The pricing for C3 is so out of whack. Basically what you're saying @Ashley is that anyone that believed in C2, paid for C2 is now just an afterthought.

Having bought my personal license years ago now means upgrading to C3 will cost me almost TWICE as much as someone that didn't have faith in your product. No, you have to entice them with a FREE year! Handing them $99 while you turn around and give me a swift kick to the balls, and snatch $50 from my wallet... TRAGIC!

Am I the only one that sees a problem with this?
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Post » Sun Mar 05, 2017 7:44 pm

You could gift someone else your license, then turn around and purchase C2 on sale.
In theory, you pay 99 dollars for a year of C3, and get C2 free.
Then the giftee gets a year of C3 for 50 bucks, and C2 free.
Yeah it's a no brainer for new users, but a head scratcher for us.
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Post » Mon Mar 06, 2017 10:15 am

You bought C2 and used it, you "consumed" it all this years the price you paid, while a new user had less "value" (less time to use C2) for the same money. So from this point of view is understandable.

But from a developing point, this is bulls**t. You literally kick in the balls the current userbase, the ones who believed and invested in C2 from the beginning, the ones who made the community to growth, the ones that developed plugins and effects ... etc.
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Post » Mon Mar 06, 2017 10:40 am

We're not snatching anything from anybody's wallet. You don't have to buy it if you don't want to. It's entirely your choice to opt in to that if you feel it is worth it. Our job is to make it absolutely worth it.
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Post » Tue Mar 07, 2017 3:11 am

The problem is that no matter how amazing Construct 3 will be, it isn't worth it if you're going to lock us out of our own projects if we stop subscribing.

Think of it in different terms. An artist buys paints and a canvas and paints a beautiful picture. Because they've paid for the materials they can do whatever they want with the painting, it's theirs. They can hang it on the mantlepiece or sell it, or give it to a friend etc. I see this as kind of how Construct 2 license worked, you pay for something and then you create something with it and then it's up to you what you do with that creation.

With the new system (the way I understand it, and please correct me if I am wrong) it's more like. Scirra goes to the artist - hey I'll rent you a canvas and some paints, and you can paint a beautiful picture - and as long as you keep paying me every year you can do what you want with that. But if you ever stop, we'll take away the paints and the canvas, and we'll lock your painting in a room and you can't get it out again until you start paying us again.

This is very unfair for the users. I realise you have to be firm when you have a vision. And you have to take risks. But you absolutely don't have to remove our rights as CREATORS. It's either a huge oversight or a real dick move. No one is ever going to like the rental scheme, but it could be tailored to be acceptable by protecting users creative rights a little, a little compromise isn't a weakness it's pretty much a necessity if you're going to be successful with this.
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Post » Tue Mar 07, 2017 4:46 am

jeffige wrote:The pricing for C3 is so out of whack. Basically what you're saying @Ashley is that anyone that believed in C2, paid for C2 is now just an afterthought.

Having bought my personal license years ago now means upgrading to C3 will cost me almost TWICE as much as someone that didn't have faith in your product. No, you have to entice them with a FREE year! Handing them $99 while you turn around and give me a swift kick to the balls, and snatch $50 from my wallet... TRAGIC!

Am I the only one that sees a problem with this?



i might be out of loop but ... i see things like this... no matter what is the game plan or business plan... the end game is this... or situation... depends what you want it to call it... i look at it as follows...


some company releases a game... i buy it i play it for years.... after 5 years they decide to create a expansion pack ... do i cry about how i have to pay for it cause i wish would be free? no i buy it cause its their work in it.... but that was a game example ... now you are using C2 ... that means... somewhere along the line ... you made cash with it since your still present in the forum .... so 50 bucks or 150 bucks or 99 bucks a year is nothing. your a grown man do the math.

i do agree with the purchasing being a bit weird... and probably hard to comprehend... but it only makes sense.. scirra its doing another product... the fact that adds u the c2 version for free.. in the package... is a great generosity from them. i would charged each individual 300 bucks a year and deprecate totally c2. then u would cry about going to GM8 or other software where they ask you 500 bucks for 1 exporting module. but the engine license with splash and limited is 80 bucks.

im being a bit tired of this posts.

this is not a kickstarter we dont get to decide what becomes of the product, we are lucky enough and personally im glad and proud to see that scirra is taking our response/feedback so heartily(which might get people confused at times, comparing it with having some power over product development/sales). other people/companies would not do it. just chill, in the end everything will be cool, for sure scirra team will have discounts, and even a purchasing plan that will make sense for all of us. but this logistics things take time. your feedback i bet is one of the feedback that would mold the purchasing in future. but now we dont even know when C3 is releasing, we are arguing on a hyped situation.


@signaljacker you could always use C2? nobody locks you out of that. C2 by itself will be a great tool for years to come.
so keep a hard copy of your copy for later :)
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Post » Tue Mar 07, 2017 11:42 am

gamecorpstudio wrote:im being a bit tired of this posts.


Agree on that.

The mindset of some people here seems to be that they want everything for free, or they don't really understand the value and cost of maintaining a product, and providing support, updates, new features, bug fixes. If you bought C2 years ago, it's about time you chip in again... and support the continued development.

The reason that they are giving Free C3 for ar year is because you recently bought a licence since announcement, everyone else with a licence get's a 50% discount, which is very generous.

@jeffige
Just because you bought one jacket years ago and wear it every day, do you expect your next jacket, years later, to be free because you think you're a loyal customer? ;)

Or let's put it this way. A customer bought a game you made with C2 years ago, and plays it almost every day, and he's expecting bug fixes, new features, updates, support, etc etc,.... and then wants your next game for free, because he already bought a game from you years and years ago and been active on the forums.... The other customer just recently bought this old game from you, even if you announced that the new game is coming soon... who would you give a discount and why?
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Post » Tue Mar 07, 2017 6:40 pm

tunepunk wrote:The mindset of some people here seems to be that they want everything for free, or they don't really understand the value and cost of maintaining a product, and providing support, updates, new features, bug fixes.

I absolutely don't believe that's true at all, I believe my exact words the week or two before the announcement was "I'm ready to pay for C3 if it comes out on Wednesday". I can't believe they charged so little for the "lifetime" updates to C2, but the majority of people here just want to voice their dissatisfaction with a lock-out subscription, especially for what looks like mostly potential C2 tweaks that have been hoarded for Construct Cloud, and a bunch of bleeding-edge features that no-one really wants.

I'm getting tried of posts implying most users here want a free lunch. I love open-source, but I'd never expect to get the same experience as I would with proprietary software that costs, but fundamentally there's a problem with subscriptions charges for users, and I think that's something most developers haven't anticipated yet.
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Post » Tue Mar 07, 2017 7:05 pm

@gamecorpstudio
@tunepunk
I think you both didn't get what OP was talking about, he was talking about this :
Discounts

Existing and New Construct 2 Personal and Business license customers

Customers who purchase Construct 2 on or after 1st February 2017 (the launch announcement date) will be eligible 100% discount on the first year subscription price for a license of the same type or lower (where Business is the highest and Personal is the lowest).

Customers who have purchased Construct 2 prior to February 1st 2017 will be eligible to a 50% discount on the first year subscription price for a license of the same type or lower.


Users who bought C2 before 2017 (loyal users as OP refers to), won't get the 100% discount on C3.
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Post » Tue Mar 07, 2017 7:46 pm

I've explained this in another thread, but am happy to talk about it again.

From when we announce Construct 3 to when we release Construct 3 is a period of many months. During this period, a risk we identified in advance would be that everyone stops buying Construct 2 to wait for Construct 3. If this happened, we would be haemorrhaging money which would put a lot of financial stress on the business.

It's a risk we obviously wanted to avoid, so we decided to let anyone who buys Construct 2 get their first year of Construct 3 for free so that the buyer wont hesitate if they are wondering about Construct 3.

This is not at all a slight at our current customer base, we consider a lot of Construct 2 purchases now as basically pre-orders for Construct 3.
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