Soluna Bundle pack - Download problem !!!

If you have found a bug, or have a suggestion/comment then leave it here

Post » Sat Feb 04, 2017 8:29 pm

Hi, I have bought the Soluna bundle pack (Epic Platformer, 600 Retro Sounds, 350 Sprite Fonts, 300 Effects) at Scirra website and I am facing a problem when trying to download the 300_effects_3224.zip file, when it reachs the 30% it cancel the download. Please provide me another way to donwload it, You can check my purchase at Scirra if needed.

Thanks in advance

NightBR
B
12
S
6
G
1
Posts: 24
Reputation: 1,612

Post » Sun Feb 05, 2017 11:37 am

Im also having the same problems with the packs (explosion effects) I purchased yesterday. Must have tried around 20 times. Cant get the files to download.
B
3
S
1
Posts: 3
Reputation: 281

Post » Sun Feb 05, 2017 9:27 pm

im trying to get another way to download by the Soluna team, once I got I will let you know or maybe you can go ahead and try talk to them in facebook as well

cya around
B
12
S
6
G
1
Posts: 24
Reputation: 1,612

Post » Sun Feb 05, 2017 9:35 pm

im talking to them right now, give me your email I will send to them so they will provide you another link to download.
B
12
S
6
G
1
Posts: 24
Reputation: 1,612

Post » Sun Feb 05, 2017 10:11 pm

The seller was able to give me another way to download the package, I already donwloaded it. Thanks a lot for that.
B
12
S
6
G
1
Posts: 24
Reputation: 1,612

Post » Tue Feb 07, 2017 12:12 pm

I'm still unable to download any of the graphics packs I purchased Saturday. Waiting for support to help
B
3
S
1
Posts: 3
Reputation: 281

Post » Fri Feb 10, 2017 1:31 am

Whenever you have troubles like that, please contact [email protected], don't post in the forums, don't "regroup" and ask for several people at the same time, personally email the support providing your payment reference number and your issue shall be treated as soon as possible during UK business hours.

The website is undergoing some work currently which may explain the slow downloads of big archive. Hopefully this will be soon fixed.
New to Construct ? Where to start

Image Image

Image Image

Please attach a capx to any help request or bug report !
Moderator
B
284
S
109
G
91
Posts: 7,317
Reputation: 87,483

Post » Sat Feb 11, 2017 9:11 am

Kyatric, for your information the first thing I did was contact Sellers Suport, then I contact Scirra Support (that I got no answer yet). For my point of view I dont see a reason why I cannot the forums to post issues I guess this topic was made for it or am I wrong. So, please be carrefully with your answer next time, I am a Scirra client and so I deserve the right respect. btw the problem was fixed by the seller. thanks.
B
12
S
6
G
1
Posts: 24
Reputation: 1,612


Return to Website Issues and Feedback

Who is online

Users browsing this forum: No registered users and 0 guests