I don't know as they were too vague about it. It was written to me, hastily in an email from a third party who doesn't even understand the problem. I am supposed to be hearing from the IT guys tomorrow, so I can get a clearer picture of the problem.
The only reason I posted the thread now was just in case there was some obvious answer.
I figure it's probably to do with the page wanting to "use internal storage" when it starts up... which I thought you could disable, but I can't seem to find an option for it anywhere.